Privacy Policy

Last updated: 9 June 2026

Introduction

Alpha Movers is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit our website, request a quote, complete an inventory form, contact us, or use our moving and furniture removal services.

We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), and other applicable South African laws.

Who We Are

Alpha Movers provides home, office, apartment, furniture, packing, truck rental, and long-distance moving services in South Africa. Alpha Movers is the responsible party for personal information collected through this website and during the delivery of our moving services.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your name, phone number, email address, and preferred contact method.
• Collection and delivery addresses, moving dates, access information, and route details.
• Furniture inventories, photographs, packing requirements, and other information needed to assess or complete a move.
• Messages and communications sent through our website, email, WhatsApp, inventory forms, or telephone calls.
• Quotation, booking, payment, service, and customer-support records.
• Basic technical information such as IP address, browser type, referring page, and hosting security logs.

Please do not send information that is not reasonably required for your moving enquiry or service.

How We Collect Information

We collect information directly from you when you request a quote, complete our Google inventory form, contact us by phone, email, Facebook, or WhatsApp, book a move, or communicate with our team. Limited technical information may also be collected automatically by our website hosting and security systems.

How We Use Your Personal Information

We may use your personal information to:

• Prepare and discuss moving quotations.
• Plan, schedule, manage, and complete moving services.
• Communicate about your enquiry, booking, payment, or move.
• Provide customer support and resolve complaints.
• Improve our website, services, security, and customer experience.
• Maintain business records and comply with legal obligations.
• Send service updates or marketing communications where permitted, with an option to opt out.

Information Sharing and Service Providers

We do not sell your personal information. We may share information only where reasonably necessary with authorised Alpha Movers staff, moving crews, drivers, subcontractors, insurers, professional advisers, hosting providers, communications providers, and other service providers involved in delivering or supporting our services.

Our website may connect you to third-party services such as Google Forms, WhatsApp, email, Facebook, and hosting services. Those providers process information under their own privacy policies. We take reasonable steps to work with providers that protect personal information appropriately.

We may also disclose information when required by law, a court order, an insurer, or a lawful request from a competent authority.

Cookies and Technical Data

Our website may use essential technical features and hosting logs required for security, performance, and reliable operation. If analytics, advertising, or additional tracking technologies are introduced, this policy and any required consent controls will be updated. You can manage cookies through your browser settings.

Data Security

Alpha Movers uses reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, provide moving services, maintain required business records, resolve disputes, and comply with applicable law. Information that is no longer required will be securely deleted, destroyed, or anonymised where reasonably practicable.

Your Rights Under POPIA

Subject to applicable law, you may request access to your personal information, ask us to correct or delete inaccurate or unnecessary information, object to certain processing, withdraw consent where processing relies on consent, or lodge a complaint with South Africa's Information Regulator.

Third-Party Links

Our website may link to third-party websites and services. Alpha Movers is not responsible for their privacy practices, and we encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy when our services, website, providers, or legal obligations change. The latest version will be published on this page with its updated date.

Contact Alpha Movers

To ask a privacy question or exercise your rights, contact Alpha Movers:

• Email: info@alphamovers.co.za
• Mobile and WhatsApp: 079 498 0585
• Office: 011 478 7176

You may also contact the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.